Returning Items for Repair, Calibration or Maintenance

This page provides important information should you need to return equipment provided to you by Miros.

Please read the instructions below carefully, in particular with regard to meeting your local customs regulations covering the import and export of goods for repair.

RMA – Return Merchandise Authorisation

Before any product is returned for repair you must have obtained a Return Merchandise Authorization (RMA) in writing from Miros.

An RMA can be requested using the e-mail address: support@miros-group.com

Proforma Invoice

You must complete a proforma invoice, including all the information requested, and ensuring that this information is correct. You can provide your own proforma invoice, or download a copy of ours here (for items to Norway) or here (for items to Scotland).

Make sure you include a copy of all shipping and export documents with the proforma invoice inside the freight box.

Insurance

Please note that freight insurance on repairs is not covered by Miros. You must ensure that your goods are properly insured before shipping to Miros. We will not be held responsible for any damage or loss as a result of shipment of instruments to Miros for repair. Similarly, Miros will not be held responsible for any damages consequent of instruments becoming damaged or lost while being shipped to Miros for repair. Miros will always insure instruments being returned to a customer after service or repair. You will be invoiced for the cost of this insurance along with any other charges relating to the repair and shipping costs. If the instrument is repaired under warranty, Miros will cover all return shipping and insurance costs.

Customs Regulations

The regulations and requirements covering the export and re-import of items sent for repair will vary from country to country. In the past, some of our customers have experienced problems because they failed to provide the correct documentation. If these matters are not handled correctly, you may be charged for import duties and taxes a second time when your instrument is returned to you.

We at Miros must meet our own country’s regulations when taking instruments for repair and when returning them. This may not be enough for your country. We strongly suggest that you, as part of your own procedures for handling any returns, check with your local customs authorities as to what information, documents etc. they need from you, as well as from us. You should then inform us of what you need by e-mail, fax or mail. We will do all that we can to aid you in this process.